Cold Haus FAQ's

1. Will my jewellery tarnish, rust, or turn my skin green?

No! Cold Haus jewellery is made with high-quality materials such as 925 sterling silver and stainless steel. These materials are durable, tarnish-resistant, and safe for your skin.

  • Sterling silver is naturally hypoallergenic and maintains its shine.

  • Stainless steel is waterproof, won’t rust, and won’t turn your skin green.

By avoiding copper or brass (common culprits for discoloration), you can wear your jewellery every day with confidence, whether at work, at home, or on holiday.

2. How long does shipping take?

We typically ship orders the same day or next day. Once shipped, delivery usually takes 2–4 business days, depending on your location. Some products may take slightly longer to arrive, but we always aim to get your order to you as quickly as possible.

3. How can I contact Cold Haus?

You can reach us via email at coldhausstore@gmail.com. We aim to respond as quickly as possible to all enquiries.

4. Can I change or cancel my order?

We process orders very quickly! Any changes or cancellations must be requested within 12 hours of placing your order. If your order has already shipped, it can still be returned for a full refund once received.

5. What payment methods do you accept?

We accept all major credit and debit cards, including VISA, Mastercard, AMEX, and PayPal.

6. When will my order be processed?

Most orders are processed quickly upon receipt. A few products may take a little longer to ship depending on availability, but we always aim to get your order to you as fast as possible.

7. How do I know my jewellery will fit?

  • Clover bracelets: Adjustable to fit most wrists (15–21cm).

  • Other bracelets / chains: Most pieces come in a standard size (e.g., 18cm for the iced-out tennis bracelet), which fits the majority of wrists. We also offer select sizes (16cm, 17cm, 19cm) for a more tailored fit — check the product description for available options.

If you’re unsure which size is best, feel free to email us at coldhausstore@gmail.com — we’re happy to help you find the perfect fit.

8. How do I care for my jewellery?

Many Cold Haus pieces are made with durable, waterproof materials, such as stainless steel (Clover bracelets) and 925 sterling silver (iced-out tennis bracelets), so they’re safe to wear in everyday situations.

For long-term shine and durability:

  • Avoid exposure to harsh chemicals for extended periods.

  • Remove before swimming, hot tubs, or heavy exercise if possible.

  • Clean gently with a soft cloth to maintain their sparkle.

  • Store in a pouch or jewellery box to prevent scratches.

With just a little care, your Cold Haus jewellery will stay looking premium for years to come.

9. Will I receive a tracking number?

Yes! All orders receive a tracking number once shipped, so you can monitor your delivery every step of the way.

10. Do you ship internationally?

Yes! Cold Haus ships worldwide. Delivery times vary depending on your location, and international orders may be subject to customs fees.

11. Is gift packaging available?

All jewellery is shipped in simple, elegant packaging that’s ready for gifting — perfect for birthdays, holidays, or special occasions.

12. What if my order arrives damaged or defective?

If your jewellery arrives damaged or defective, contact us at coldhausstore@gmail.com within 7 days. We’ll make it right with a replacement or full refund.

13. Do you offer discounts or promotions?

We occasionally run promotions, bundle deals, and first-time buyer offers. Sign up for our newsletter or follow us on social media to stay updated.